Terms of Service

The agreement between Revindi Media and the businesses we build automation systems for.

Last updated: September 21, 2026

1. Agreement

These Terms of Service (“Terms”) govern your use of revindi.com and any services provided by Revindi Media (“Revindi”, “we”, “us”). By engaging us, paying an invoice, or using our services, you agree to these Terms on behalf of yourself and the business you represent, and you confirm you are authorised to do so.

Where you and Revindi have signed a separate written agreement, proposal or statement of work, that document governs any conflict with these Terms.

2. Our Services

Revindi designs, builds, deploys and maintains done-for-you automation systems for local service businesses. Depending on what you engage us for, this may include:

• Appointment scheduling and booking automation
• Lead capture, pipeline routing and CRM setup
• Email and SMS marketing and follow-up automation
• Review generation and reputation management workflows
• Payment processing integration
• Client onboarding workflows
• AI-assisted tools, including service writing and voice assistance
• Ongoing monitoring, maintenance and support of the above

The precise scope for your business is what is set out in your proposal, statement of work or selected plan. Anything not expressly included is out of scope and, if you want it, will be quoted separately.

3. Our Responsibilities

• Deliver the agreed scope with reasonable skill and care, in a professional and workmanlike manner
• Configure your systems to work as described in your proposal or plan
• Keep you informed of progress and of anything materially blocking delivery
• Maintain and monitor systems covered by an active maintenance plan
• Handle your data and your customers data in line with our Privacy Policy
• Respond to support requests within the response window in your plan, or within a reasonable time where no window is specified

4. Your Responsibilities

Automation depends on access and information, so you agree to:

• Provide accurate, complete information and the materials we need, when we need them
• Grant and maintain the access and authorisations required to build and operate your systems — for example accounts, API keys and OAuth connections
• Maintain your own subscriptions to any third-party platforms your automations depend on, and pay those providers directly
• Review and approve deliverables within a reasonable period
• Use the systems lawfully, including obtaining any consent required before we message your customers on your behalf
• Comply with all laws applicable to your communications, including anti-spam and telemarketing rules such as the CAN-SPAM Act and the TCPA
• Keep your credentials secure and tell us promptly of any suspected compromise

5. Fees and Payment

Fees are the amounts stated on our Pricing page or in your proposal or statement of work.

• Recurring plan fees are billed in advance, on a monthly basis, on the billing date established when your plan starts
• Any one-time build, setup or onboarding fee is billed as set out in your proposal and is payable before that work begins, unless agreed otherwise in writing
• Fees exclude third-party costs. Subscriptions, message-sending charges, telephony, API usage and similar pass-through costs are your responsibility unless your proposal expressly says we cover them
• Prices exclude any applicable taxes, which are added where required
• Invoices are due on receipt unless a different term is stated on the invoice

If payment fails or an invoice is materially overdue, we may suspend services and the automations we operate for you after giving you notice and a reasonable chance to fix it. We will tell you before we suspend anything. Suspension does not waive fees accrued.

We may change our fees. For recurring plans we will give you at least 30 days notice before a change takes effect, and you may cancel before then if you do not accept it.

6. Refunds

Because our work is bespoke and delivered as services rather than as a returnable product:

• Recurring plan fees are non-refundable once a billing period has begun. If you cancel mid-period, your services continue to the end of that period and are not pro-rated
• One-time build and setup fees are non-refundable once that work has started, as they pay for time already committed
• Where we have not started the work, we will refund what you have paid for it in full
• Third-party costs already incurred on your behalf are not refundable

None of this limits any right you have under applicable law. If you believe something was not delivered as agreed, contact us first — we would far rather fix it than argue about it, and in practice we resolve most issues by redoing the work.

7. Cancellation

You can cancel a recurring plan at any time by emailing contact@revindi.com. Cancellation takes effect at the end of your current billing period; we do not lock you into a minimum term unless your proposal expressly says so and you agreed to it.

On cancellation we will, at your request and within a reasonable period, provide an export of the configurations we hold for you and revoke our access to your accounts. We may terminate or suspend services ourselves on 30 days notice, or immediately if you materially breach these Terms, use the services unlawfully, or fail to pay after notice.

Note that automations stop running when an engagement ends. Plan your transition before cancelling so that bookings, follow-ups and notifications do not lapse unexpectedly.

8. Intellectual Property

We want this to be unambiguous, so it is split three ways:

Nothing stops us from reusing our general knowledge, skills and experience, or from building similar systems for other clients, provided we do not use your confidential information or your data to do it.

Unless you tell us otherwise in writing, we may reference that we worked with you and describe the results in general terms for marketing purposes. Ask us and we will keep your engagement confidential.

9. Your Data

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms. Where we process your customers personal data to run your automations, you are the controller and we act as your processor on your instructions.

Access we hold to your Google, email or other accounts is used strictly to operate the workflows you asked for, and can be revoked by you at any time — see the Google User Data section of our Privacy Policy.

10. Acceptable Use

You may not use our services or anything we build for you to:

• Send unsolicited bulk messages, or contact people who have not consented or have opted out
• Break any law, regulation or third-party platform rule, including the terms of the platforms your automations connect to
• Send content that is fraudulent, deceptive, harassing, defamatory, obscene or infringing
• Impersonate any person or business, or misrepresent who a message is from
• Harvest or scrape personal data without a lawful basis
• Transmit malware, or attempt to gain unauthorised access to any system
• Resell or sublicense our services as your own without our written agreement
• Deliberately overload or interfere with our infrastructure or that of our providers

We may suspend or terminate immediately, without refund, if you use the services in a way that is unlawful or that puts our infrastructure, our provider accounts or other clients at risk.

11. Third-Party Services

Our automations connect to third-party platforms — email and messaging providers, CRMs, calendars, payment processors and Google services among them. Those platforms are controlled by their providers, not by us, and are governed by their own terms.

We are not responsible for a third-party platform changing its API, pricing, terms or availability, or for suspending your account with them. If such a change breaks an automation we built, we will tell you and quote any rework needed; where you have an active maintenance plan, reasonable remediation is included.

12. Confidentiality

Each of us may receive confidential information from the other. Both of us agree to keep it confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law — in which case the recipient will give notice where legally permitted.

13. Disclaimer of Warranties

We stand behind our work and will perform with reasonable skill and care. Beyond that, and to the maximum extent permitted by law:

Any figures on this website describing typical outcomes — hours saved, review growth, lead recovery or return on investment — are illustrative examples of results achieved, not a guarantee of what your business will achieve. Results depend on your market, your offer and how you use the systems.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

14. Limitation of Liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, even if advised such damages were possible
• Our total aggregate liability arising out of or relating to these Terms or the services is limited to the total fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim
• These limits apply regardless of the theory of liability, whether contract, tort, negligence, strict liability or otherwise

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or either party willful misconduct.

You acknowledge that the fees reflect this allocation of risk, and that we would not provide the services on these terms without it.

15. Indemnification

You agree to indemnify and hold harmless Revindi Media and its personnel from any third-party claim, loss, liability or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the services, your content or data, your failure to obtain required consents before contacting your customers, or your violation of any law or third-party right.

16. Term and Termination

These Terms apply from the moment you engage us and continue until terminated under Section 7. Sections that by their nature should survive — including Intellectual Property, Confidentiality, Disclaimer of Warranties, Limitation of Liability, Indemnification and Governing Law — survive termination.

17. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law rules. You and Revindi agree to the exclusive jurisdiction of the state and federal courts located in the State of Georgia, and each waives any objection to venue there.

Before filing anything, both of us agree to first try in good faith to resolve the dispute by contacting the other and allowing 30 days to work it out. If any provision of these Terms is held unenforceable, the rest remains in force and the unenforceable provision is limited to the minimum extent necessary.

18. Changes to These Terms

We may update these Terms as our services or the law change. The “Last updated” date at the top reflects the current version. For material changes affecting active clients, we will give notice and the change takes effect at your next billing period. Continuing to use the services after that constitutes acceptance.